Refund Policy

Last Updated: 18 October 2026

This Refund Policy applies to Alpine Education Sdn Bhd (201801039885 (1301916-X)), carrying on business as Alpine Preschool (“Alpine Preschool”, “we”, “our”, or “us”).

By enrolling a child with Alpine Preschool, parents or guardians acknowledge and agree to the terms set out in this Refund Policy.

1. Registration and Administrative Fees

All registration fees, enrolment fees, application fees, and administrative fees are non-refundable and non-transferable, except where otherwise required by applicable law.

These fees cover the administrative costs associated with processing enrolment, maintaining student records, and onboarding new families.

2. 14-Day Adjustment Period

We understand that every child adjusts differently to a new environment.

If parents or guardians determine that Alpine Preschool is not a suitable fit for their child within fourteen (14) calendar days from the child’s first day of attendance, they may submit a written withdrawal request to the school.

At Alpine Preschool’s sole discretion, a partial refund of prepaid tuition fees may be considered after deduction of:

• Fees for services already rendered;

• Registration, enrolment, and administrative fees;

• Consumable materials and resources provided;

• Any outstanding charges owed to the school.

This goodwill provision is intended to support families during the initial transition period and shall not constitute an entitlement to a refund in all circumstances.

3. Security Deposit

A security deposit may be required upon enrolment.

The security deposit will be refunded subject to:

• Submission of the required written withdrawal notice;

• Full settlement of all outstanding fees and charges;

• Return of any school property, materials, or equipment where applicable; and

• Compliance with all withdrawal procedures established by Alpine Preschool.

Alpine Preschool reserves the right to deduct any outstanding sums, damages, or unpaid charges from the security deposit before any refund is processed.

4. Withdrawal and Notice Period

Parents or guardians wishing to withdraw a child from Alpine Preschool must provide written notice to the school.

The required notice period shall be as stated in the applicable Enrolment Agreement, Parent Handbook, or other school policies in effect at the time of withdrawal.

Where insufficient notice is given, Alpine Preschool reserves the right to:

• Forfeit all or part of the security deposit;

• Charge fees in lieu of notice; and/or

• Deduct the applicable amount from any refundable balances.

5. Tuition and Childcare Fees

Tuition fees, childcare fees, and other recurring fees that have become due are generally non-refundable.

Refunds will not be provided for:

• Student absences;

• Medical leave or illness;

• Family vacations or travel;

• Late arrivals or early departures;

• Voluntary non-attendance;

• Public holidays;

• School holiday periods;

• Temporary suspension requested by parents;

• Missed classes, programmes, or activities.

6. School Closures and Force Majeure

Refunds shall not be payable where services are affected or interrupted due to circumstances beyond the reasonable control of Alpine Preschool, including but not limited to:

• Government directives or regulations;

• Public health emergencies;

• Epidemics or pandemics;

• Natural disasters;

• Extreme weather conditions;

• Utility service disruptions;

• Civil unrest;

• Security incidents; or

• Other force majeure events.

Where appropriate, Alpine Preschool may provide alternative arrangements, replacement sessions, online learning opportunities, or other remedies at its sole discretion.

7. Payments Made Through AlpineNEST

Payments processed through AlpineNEST are generally final once successfully completed.

Where a refund is approved, it will be returned through the original payment method whenever reasonably practicable.

Any payment gateway charges, transaction fees, banking charges, merchant fees, or other third-party processing costs incurred may be deducted from approved refunds where permitted by law.

8. Duplicate or Erroneous Payments

Parents or guardians who believe a payment has been made in error, including duplicate payments, should notify the school as soon as possible and no later than fourteen (14) days from the transaction date.

Alpine Preschool will investigate the matter and, where appropriate, arrange for a refund or account adjustment.

9. Exceptional Circumstances

Alpine Preschool recognises that unforeseen circumstances may arise.

Refund requests that fall outside this Refund Policy may be considered on a case-by-case basis at the sole discretion of Alpine Preschool.

Supporting documentation may be requested before any decision is made.

Approval of any previous refund request shall not create an obligation to approve future requests.

10. Refund Processing Time

Approved refunds will generally be processed within thirty (30) working days after:

• Approval of the refund request;

• Receipt of all required documentation; and

• Completion of any necessary verification procedures.

Actual receipt of funds may vary depending on banking institutions and payment service providers.

11. Changes to This Refund Policy

Alpine Preschool reserves the right to amend or update this Refund Policy from time to time.

Any revised version will be published on our website and may also be communicated through AlpineNEST or other official communication channels.

Continued enrolment or use of our services after any update constitutes acceptance of the revised Refund Policy.

12. Contact Us

For questions regarding fees, withdrawals, deposits, or refunds, please contact:

Alpine Education Sdn Bhd 
(201801039885 (1301916-X)) 
Doing Business As: Alpine Preschool 

PTD 196980, Jalan Impian Emas 17, 
Taman Impian Emas, 81300 Johor Bahru, 
Johor, Malaysia 

Email: [email protected] 
Phone: +607-707 0990 

Privacy Policy for Alpine Preschool and AlpineNEST

Last Updated: 18 October 2026

1. Who We Are

This Privacy Policy applies to Alpine Education Sdn Bhd (201801039885 (1301916-X)), carrying on business as Alpine Preschool (“Alpine Preschool”, “we”, “our”, or “us”).

Alpine Preschool provides early childhood education services and operates AlpineNEST, our digital platform that supports communication, attendance management, student records, health records, payments, and other school-related services for parents, guardians, staff, and administrators.

Contact Details

Alpine Education Sdn Bhd 
(201801039885 (1301916-X)) 
Doing Business As: Alpine Preschool

PTD 196980, Jalan Impian Emas 17, 
Taman Impian Emas, 81300 Johor Bahru, 
Johor, Malaysia

Email: [email protected] 
Phone: +607-707 0990

2. Our Commitment to Privacy

At Alpine Preschool, we are committed to protecting the privacy, security, and confidentiality of children, parents, guardians, staff, and visitors. We recognise the importance of safeguarding personal data, particularly information relating to children.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal data through our website, school operations, and AlpineNEST.

By enrolling with Alpine Preschool, accessing our website, or using AlpineNEST, you consent to the collection, use, and processing of personal data as described in this Privacy Policy.

3. Information We Collect

We may collect the following categories of personal information:

Parent and Guardian Information

• Full name

• NRIC or passport number (where necessary)

• Residential address

• Email address

• Telephone number

• Billing and payment information

• Emergency contact details

• Relationship to the child

Child Information

• Full name

• Date of birth

• Gender

• Photograph and video recordings

• Enrolment information

• Attendance records

• Academic and developmental records

• Learning observations and assessments

• Behavioural records

• Health and medical information

• Emergency contact information

Staff Information

• Name and contact information

• Employment-related records

• Qualifications and certifications

• Attendance and performance records

Website and Application Usage Information

When using our website or AlpineNEST, we may collect:

• IP address

• Device information

• Browser type

• Operating system

• Login activity

• Usage statistics

• Cookies and similar technologies

4. How We Use Personal Information

We may use personal information to:

• Process enrolment and registration

• Manage student attendance and records

• Provide educational services

• Monitor children’s wellbeing and development

• Communicate with parents and guardians

• Maintain health and safety records

• Process school fees and payments

• Manage staff administration

• Improve our services and user experience

• Maintain system security

• Comply with legal and regulatory obligations

5. AlpineNEST Platform

AlpineNEST is a school management and communication platform that enables collaboration between parents, teachers, staff, and administrators.

Children’s Photos and Videos

Teachers and authorised staff may upload photographs, videos, artwork, learning documentation, and activity records of children participating in school activities, events, excursions, and educational programmes.

These materials may be used to:

• Share children’s learning experiences with authorised parents or guardians

• Document educational progress

• Enhance communication between school and families

• Maintain educational records

Access to such materials is restricted to authorised users and authorised school personnel.

Parents and guardians must not distribute, repost, publish, or share photographs, videos, or information relating to other children obtained through AlpineNEST without appropriate permission.

Parent Consent for Photography and Media

By enrolling a child with Alpine Preschool and using AlpineNEST, parents or legal guardians consent to the collection, storage, and sharing of photographs, videos, artwork, classroom documentation, and learning records featuring their child within AlpineNEST for educational and communication purposes.

Alpine Preschool will not sell children’s photographs or use them for unrelated commercial purposes without obtaining additional consent where required.

Parents may request limitations on the use of their child’s image by contacting the school. However, Alpine Preschool may continue to retain and use photographs, recordings, or educational records where reasonably necessary for operational, safety, educational, record-keeping, or legal purposes.

Health and Medical Information

AlpineNEST may store and process health-related information, including:

• Allergies

• Medical conditions

• Dietary restrictions

• Medication requirements

• Illness notifications

• Health screening records

• Accident and incident reports

• Emergency medical information

Such information is collected solely for the safety, wellbeing, and proper care of children.

Access is strictly limited to authorised personnel who require the information to fulfil their duties.

Messaging and Communications

AlpineNEST includes messaging, notifications, and announcement features.

We may collect and retain:

• Messages between parents and staff

• School announcements

• Shared documents and attachments

• Communication history

Communication records may be retained for safeguarding, operational management, quality assurance, dispute resolution, legal compliance, and service improvement purposes.

Users are responsible for ensuring that information provided through AlpineNEST is accurate, lawful, and appropriate.

Attendance and Activity Records

AlpineNEST may record:

• Check-in and check-out information

• Attendance history

• Classroom activity updates

• Daily reports

• Meal records

• Rest and wellbeing records

• Participation in school events

These records support child safety, operational management, and communication with families.

6. Payments and Financial Information

AlpineNEST may facilitate payments for:

• Registration fees

• Tuition fees

• Childcare fees

• Events and activities

• Merchandise

• Other school-related charges

Payments may be processed by authorised third-party payment service providers.

Alpine Preschool does not store complete credit card, debit card, banking credentials, or payment authentication information on its systems unless required by applicable laws or payment processing standards.

Payment providers may collect and process payment information in accordance with their own privacy policies and security standards.

7. Children’s Privacy

Protecting children’s privacy is one of our highest priorities.

We collect and process children’s information only for purposes directly related to:

• Education

• Childcare services

• Health and safety

• Parent communication

• School administration

• Compliance with legal obligations

We do not knowingly use children’s personal information for advertising, profiling, or unrelated marketing activities.

Parents and legal guardians provide consent on behalf of their children when enrolling with Alpine Preschool and when accessing AlpineNEST.

8. Disclosure of Information

We do not sell personal information.

We may disclose information only when necessary to:

• Authorised teachers and school employees

• Service providers supporting AlpineNEST

• Payment processing providers

• Professional advisers and auditors

• Regulatory authorities

• Law enforcement agencies where legally required

• Medical professionals during emergencies

Any third parties engaged by Alpine Preschool are expected to implement appropriate safeguards to protect personal information.

9. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information from unauthorised access, misuse, loss, disclosure, alteration, or destruction.

Such measures may include:

• Encrypted data transmission

• Secure cloud infrastructure

• Access controls and permissions

• Password protection

• Security monitoring and auditing

• Staff training and confidentiality obligations

While we strive to protect personal information, no method of electronic transmission or storage can be guaranteed to be completely secure.

10. Data Retention

We retain personal information only for as long as necessary to:

• Provide educational and childcare services

• Maintain student records

• Fulfil contractual obligations

• Meet legal and regulatory requirements

• Resolve disputes

• Enforce our policies

When information is no longer required, it will be securely deleted, anonymised, or disposed of in accordance with applicable laws and organisational procedures.

11. Cookies and Similar Technologies

Our website and AlpineNEST may use cookies and similar technologies to:

• Remember user preferences

• Maintain login sessions

• Improve functionality and performance

• Analyse usage patterns

• Enhance security

Users may configure their browser settings to refuse cookies, although some features may not function properly.

12. Your Rights

Subject to applicable laws, parents, guardians, staff, and users may:

• Request access to personal information held by us

• Request correction of inaccurate or incomplete information

• Update personal details

• Withdraw consent where legally permissible

• Request clarification regarding our privacy practices

• Submit complaints regarding the handling of personal information

Requests should be submitted using the contact details provided below.

13. Third-Party Services

Our website and AlpineNEST may contain links to or integrate with third-party services and platforms.

We are not responsible for the privacy practices, content, or policies of third-party websites or services. Users should review the privacy policies of those providers before using their services.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our operations, legal requirements, or technology.

Any revised version will be published on our website and/or within AlpineNEST. Continued use of our services after such updates constitutes acceptance of the revised Privacy Policy.

15. Contact Us

If you have any questions regarding this Privacy Policy, your personal information, or the use of AlpineNEST, please contact: